BEYOND THE VINES
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FAQ

How long will my purchase take to arrive?
Once we have received your order, it will take 3 business days to reach you. To track your purchase, please log on to your Beyond The Vines account.

For more information, please email [email protected].

How long will the return/exchange process take?
Once you have sent your item back to us, it can take up to 5 days to reach our warehouse. When we’ve received it, you'll be notified by email and the refund or exchange will then be processed.

For more information on returns or exchanges, please click here.

How can I get more information about the garment I want to buy?
We take pride in the fit and feel of our garments on you. Alongside each product is a short description of the style, fit and material used.

For more information, please email [email protected], they’ll be glad to advise you.

Am I able to try on the clothing before purchasing?
Yes, you may!

The BTV Shop Installation
Mandarin Gallery, 333 Orchard Road #02-21, Singapore 238897.
Monday to Sunday - 10am to 9pm.

Am I able to self-collect my purchases?
Yes, you may! Choose the option for self-collection and location upon checking out your shopping cart. Your self-collection purchase will be available 2 business days after your purchase date.

Self-collections can be made at these locations :
The BTV Studio - 87 Jalan Kelabu Asap, Singapore 278275
Monday to Friday - 11am to 7pm

The BTV Shop Installation - 333 Orchard Road, #02-21, Singapore 238897
 Monday to Friday - 10am to 9pm

Do you ship internationally?
Yes we do! Read more about our flat rate international delivery information here.

Flat rate

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