BEYOND THE VINES
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Shipping & Returns

Shipping

Free local shipping, on us!
Enjoy free local door-to-door delivery island-wide on us! It will take approximately 3 business days for your purchase to reach you. To track your buy, please log in to your account.

Flat rate international shipping!
International Delivery Rates here.
For more information, please email [email protected].

Self-collection now available!
You may select this option upon checking out your shopping cart.
Self-collections can be made at these locations :

The BTV Studio - 87 Jalan Kelabu Asap, Singapore 278275
Monday to Friday, 11am - 7pm

The BTV Shop Installation - 333 Orchard Road, #02-21, Singapore 238897
Monday to Friday, 10am - 9pm

Exchange

Not quite right? Don’t worry! You have 14 days to return your item to us for an exchange.
To exchange your item for a different size or colour, we require the receipt or proof of purchase. Attached in your parcel, you should have received a receipt/exchange form. To process your exchange, please mail your exchange item together with your receipt/exchange form back to us. 

The item must be unused, unwashed, in the same condition as received, and in its original packaging with the hangtag attached. If the item is out of stock in the size or colour you have opted for, then a refund will be processed instead. A one-time exchange is permitted per purchase.
Items returned to us in a non-sellable condition will not be exchanged and may be sent back to you.
Please note that we do not refund the return costs of shipping the item.

For more information, please email us at [email protected].

Refunds

If you would like to return your item for whatever reasons, we will refund you only in shopping credits within 14 days of your purchase. 
To process a refund in store credits, we require the receipt or proof of purchase. Attached in your parcel, you should have received a receipt/exchange form. To process your refunds, please mail your return item together with your receipt/exchange form back to us. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your item is approved, your refund will be processed, and shopping credits will automatically be applied to your shopping account within 14 days.
Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you.
Please note that we do not refund the return costs of shipping the item.

For more information, please email us at [email protected].

Sale items

Unfortunately, sale items cannot be refunded or exchanged.
Only regular priced items may be refunded and exchanged.

Flat rate

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